Category Archives: 3CX

3CX / Sky Shield

Sky Broadband blocking 3CX Instructions provided as a guide and without warranty As of 11th March 2020, it appears that Sky have added the entire domain 3cx.co.uk to their blocked sites list. This will cause issues if you use a 3CX phone system over a Sky broadband connection. In order to get your phone back…
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Latest iOS App Update

BETA Update Beefs up Chat to be on par with Web Client It’s been a while since we last released an update for our iOS app. But it was worth the wait! In this update we’ve focused on the chat functionality within the app, making it almost identical to the one on the web client.…
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Version Update

v16 Update 1 - Call Flow Service, Chat and Live Chat & Talk Well, that didn’t take long! 3CX v16 Update 1 has just been released and includes enhanced Web Client Chat functionality, in sync with the also updated 3CX Live Chat & Talk. Update 1 delivers the stable edition of the upgraded Call Flow…
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Call Reporting

Call Reporting.Know What Happens with Every Call Call Reporting is an important feature for any call center. How long do your agents spend on the phone? How many inbound and outbound calls do they make and receive? What is the overall performance of your queues? SLA statistics, unanswered calls, abandoned calls – the list goes…
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