Customer Service with Contact / Call Center Software
3CX offers advanced call center features for maximum employee productivity and enhanced customer service. Make sales, offer support, resolve issues and build customer relationships using the latest in unified communications and call center technology.
With the 3CX Live Chat & Talk plugin your agents can chat, video and call with your website visitors in real-time for a truly seamless customer experience.
3CX ensures that your employees can work more efficiently, track their progress and provide valuable interactions that your customers will remember.
Never Miss a Call – Advanced Contact Center Reporting
Traditional proprietary PBX’s with call center functionality have proven to be either too expensive or difficult to set up. 3CX resolves this issue with 3CX PRO. Simple, intuitive call center management offers the information required to monitor call queues in real-time, ensuring that not a single inbound call is lost.
- Integrated Wallboard for real-time monitoring
- Detailed reports of longest wait time and abandoned calls
- SLA and Callback Statistics
- Call Back option for customers not willing to wait
Advanced Queue Strategies and Real-Time Statistics
3CX call center software ensures you provide your customers with quality service, and that your agents always reach their targets. Check the average and longest waiting times as well as the least talk time to guarantee no customer leaves your call center unsatisfied.
- Log agents in and out of queues
- Hunt by Threes – Random & Prioritized
- Call Back – callers can hang up and keep their position
- Round Robin
Superior Call Center Features Included
3CX PRO provides you with all the tools you need to review your agents’ performance. Answered calls, abandoned calls, average longest waiting time and more are all within easy reach, allowing you to ensure that your call center is running smoothly at any given time.
- Listen in allows you to listen to a call without the caller or agent knowing
- Train new agents during a live call with the whisper function
- Agents making a mess of a call? Use Barge in to take over
- Live chat & talk with your website visitors
Server-side CRM Integration
Improve the customer experience with a fully unified call center solution. 3CX enables employees to work more efficiently by streamlining communications and offers simple integration with a wide range of CRM, ERP and accounting systems.
- Zendesk, Salesforce, Freshdesk, Office 365, Microsoft Dynamics and more
- Automatically link incoming calls to customer records
- Launch phone calls with a single click from your browser or application
- Ensure customer satisfaction with quick and easy logging of interactions