Evolve Your Communications With Firefly Cloud & 3CX
3CX is a software based PBX which runs on mainstream operating systems, and works with SIP standard based IP Phones, SIP trunks and VoIP Gateways to provide a full PBX solution – without the inflated cost and management headaches of an ‘old style’ PBX. Used by more than 30,000 companies globally, 3CX has been recognized for its innovation and cutting-edge technology.
Easy Installation and Management
Because 3CX is software-based, it is easily installed and managed by IT administrators without the need for special telecom skills - but we can still manage it for you. It’s preconfigured to work with popular IP Phones, VoIP Gateways and SIP trunks saving you the hassle of having to configure and manage these devices.
• No need for extensive telecom knowledge or training
• Open Standards – Vendor independent
• Central Control from the 3CX Management Console
• Choose from popular IP Phones, VoIP Gateways, etc
Take your Extension Anywhere
3CX includes clients for smartphones and Mac or Windows laptops that allow users to use their office extension from anywhere, seamlessly integrated as if they were in the office. Not only are all calls to the office free of charge, but employees can leverage one single number and make a professional impression.
• Take your extension everywhere you go
• All "in office" calls are free of charge – slash your mobile phone bills
• Increase productivity – work from anywhere
• One number – Don’t give out your personal mobile number
Halve your Telephone Bill and Increase Sales
With 3CX, companies can reduce their telephone costs by up to 80%, by leveraging SIP trunks, WebRTC, free calling to remote extensions and offices and reducing the number of fixed telephony lines. With the CRM integration, agents get a customer name rather than a number.
• Save on call costs by lowering mobile & customer service number bills
• Easily add and remove extensions – no per user license
• Know who’s calling with CRM integration -increase customer satisfaction
• Leverage existing hardware, wiring and low cost open standard hardware
10 Advantages of Firefly Cloud's 3CX Phone System
1. Software based: Easy to install & manage
2. Inexpensive to buy and expand
3. Work from anywhere with iOS & Android clients
4. Leverage existing IT infrastructure & Server hardware
5. Save on your phone bill with SIP Trunks & Mobile / Remote clients
6. Integrated video conferencing using WebRTC
7. Better customer service with advanced call queues
8. Integrate with CRM & Accounting software
9. Standards based – use popular IP Phones, SIP Trunks
10. Personal Click2Meet URLs
Boost Productivity & Service With Firefly Cloud & 3CX Pro
Boost your company’s sales by providing superior customer service, increase staff productivity and reduce call costs with 3CX Pro! 3CX Pro adds advanced call center features, Exchange/LDAP integration, Salesforce, Dynamics, Exact and more CRM support, cross office presence and better reporting to the standard edition.
The Pro edition includes all the award-winning features of the Standard edition but also adds fantastic advanced call features that are geared to stepping up your customer service and ensuring your company stays ahead of the competition.
Advanced Call Features
• Never miss a call! Your customers can hang up and still retain their position in the queue. They’re automatically called back when they reach the top of the queue.
• Review how long your customers have waited in a queue before your employees took the call and see the amount of answered and unanswered calls.
• Improve customer service by screening calls with the Listen In, Listen In and Whisper and Barge In feature.
Massively increase your employee’s productivity by providing advanced call features such as real-time call statistics, wallboards, SLA alerts, a selection of queues and more! The Pro edition also includes seamless Microsoft Exchange Phone book and LDAP integration.
Firefly Cloud's 3CX Pro Key Features
• Monitor the status of queues by seeing how many callers are in the queue.
• Log staff in and out of queues.
• Review the time your staff logged in and out of queues.
• Wallboards - Display real-time queue and call statistics directly on a monitor.
• Additional queue strategies include:
o Round Robin
o Longest Waiting
o Least Talk Time
o Fewest Answered
o Hunt by Threes - Random
o Hunt by Threes - Prioritized
• Get instantly notified when callers have been in a queue beyond the set SLA time.
• Meet your customer service requirements by viewing all call events.
Import / Export Extensions via CSV
SIP Trunks / Gateway Support
Call Routing by DID & CID (DDI)
Extensive Codec Support
Receive Voicemail via Email
Calling Line Identification Presentation (CLIP)
Call Transfers (Blind & Attended)
Calling Line Identification Restriction (CLIR)
Call Forward on Busy (CFB)
Call Forward on No Answer (CFU)
Hold (CW) inc Custom Music on Hold
Intercom / Paging
Call Parking / Pickup
Busy Lamp Field (BLF)
Real Time Status
3CX SBC Connectivity
Custom SMTP Server
Sennheiser Headset Integration
Auto Attendant / IVR / Digital Receptionist
Ring Extension & Mobile Simultaneously
Supported SIP Phones Integration
Manage IP Phones Network-wide
Plug and Play Provisioning
3CX Apps : Web Client, iOS, Android, Windows, Mac
Centralised Directory (Company & Private Phonebook)
Synch with Office365 User Phonebook
Call Query Against DB & CRM
Hotel PBX Features inc. Fidelio Certified and Mitel Compatible
Web Conference Dial-In
Web Conferencing (inc Polls, Screen Sharing, Remote Assist, Record)
128, 256, 512 & 1024 simultaneous calls are also available
Perpetual licences are also available, software can be installed on our Cloud based systems or within your premises on your own kit to reduce costs further.